Last Updated: 2025

At Al Prince Group, we aim to provide reliable and transparent service. This policy outlines the conditions for cancellations, refunds, and service adjustments.

• Cancellation Before Work Begins

Clients may cancel their request free of charge if no work has started.

• Cancellation After Work Has Begun

If cancellation occurs after work has started, costs may apply for:

• Labor already performed

• Materials purchased or used

• Time and resources allocated to the project

These charges ensure fairness for both the client and our team.

• Service Quality Concerns

If the client is not satisfied with any part of the service:

• We will review the issue

• We will redo or correct the affected work within the agreed scope at no additional cost

Our priority is delivering services that meet the expected quality.

• Refund Eligibility

Refunds may be considered in the following cases:

• Service was not delivered as agreed

• Service could not be completed due to reasons from our side

• Any situation required by applicable laws

Refunds are not provided after full service completion unless legally required.

• Non-Refundable Items

The following are generally non-refundable:

• Work already completed

• Customized or special-order materials

• Deposits used to secure labor or resources

• How to Request a Cancellation or Refund

To request cancellation or a refund, please contact us at our email info@alprincegroup.sd Include your name, project reference, and details of your request.

• Policy Updates

Al Prince Group may update this policy as needed. Any changes will be published on this page.